Cart doesn't get empty even after the ticket or event date/time is in the past

[Tac]

Hi,

We recently got into a situation where one of our event organisers had his event and tickets date/time in the past(assuming online sale stop time was 2pm) and a user could purchase a ticket at 6pm on the same day.

I thought if the event/ticket time is in the past then buyers can’t buy tickets.

Can you please advise what’s the current functionality? Or is there’s a way to empty the cart after x minutes/hours?

Thanks.

[George]

Hey @Tac,

That shouldn’t possible—indeed, if the event is in the past then it should not be possible to buy it!

There are two possible culprits here:

1. Did the event ticket have a specified “End sale date” that was later than the event itself?

2. There could be a timezone-related issue, based on how things are configured on your site. To help investigate this, can you please share your “System Information”? Here’s how ? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts