Can't view solution

  • Post date

Home › Forums › Calendar Products › Events Calendar PRO › Can't view solution

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • June 28, 2018 at 6:52 pm #1564198
    Steven
    Participant

    [Private] Month Name not showing up – and not showing current month
    This support thread is private.

    I have logged on to my account and still cannot view this thread!

    Very frustrating!

    June 29, 2018 at 10:59 am #1564707
    Geoff B.
    Member

    Good afternoon Paul and welcome to the Events Calendar Support forum!

    Thank you for reaching out to us.

    We are sorry to hear about the month name not showing. Yikes!
    I would love to help you with this topic.

    But prior to that, please note that Private threads are usually private at our customers’ request.

    Therefore, it is desired behavior that you cannot see their content, even if you are logged in.
    The good news is that this also means other customers cannot see your private threads.

    That said, let’s focus on finding the cause of your issue.

    Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end? I recommend a private reply for that purpose.

    Please ensure you are using the latest files as found on your actual website.
    This way I will get access to any updates or customizations you might have made.

    Secondly, it looks like you have several Javascript errors on that page which might not be helping.
    Most of them are related to your the API key missing: https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

    Additionally, could you temporarily remove all caching from your site, in case this is interfering?

    Finally, would you mind trying out different options for Events Template under Events -> Settings -> Display to see if that helps.

    Let me know how that goes.

    Best regards,
    Geoff B.

    July 1, 2018 at 8:04 am #1565437
    Steven
    Participant

    This reply is private.

    July 1, 2018 at 8:43 am #1565445
    Steven
    Participant

    This reply is private.

    July 2, 2018 at 10:19 am #1566106
    Geoff B.
    Member

    This reply is private.

    July 24, 2018 at 9:35 am #1582414
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Can't view solution’ is closed to new replies.