can’t view all menu settings

[Martin Briercliffe]

Hi Everyone
I have bought, installed and activated Event tickets plus but I can’t all the menu options. Does anybody know how I can correct this. Many thanks Martin

[Courtney]

Hey Martin

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. I see you may have already deactivated all plugins, but can you also try using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Martin Briercliffe]

Hi Courtney
When I did everyting in testing for conflicts the events tab didn’t show up, even though it was the only activated plugin
hope this helps

[Courtney]

Hello Martin

To be sure, you also switched to a default theme, such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/?

Can you show me a screenshot of the problem area?

Thanks
Courtney 🙂

[Martin Briercliffe]

I did switch to twenty seventeen

[Courtney]

Hi Martin

That looks like the expected view if you do not want to installed/use The Events Calendar as well. Is there something specific you believe is missing from Event Tickets here?

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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