Can't update existing shows / license key says out of installs / wrong site url

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Home › Forums › Calendar Products › Events Calendar PRO › Can't update existing shows / license key says out of installs / wrong site url

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  • January 24, 2013 at 6:53 pm #31569
    Adam Ruback
    Participant

    I am having a hard time updating the band name or the ticket price for existing shows. The update button just spins and does not update. I realized there was a plugin update available for the Event Calendar PRO Version, as I am running Event Calendar PRO Version 2.0.10. BUT, when I go to Settings > Licenses I get the following message: “Sorry, this key is out of installs.”

    [Screen Shot > http://www.thesitzmark.com/wp-content/uploads/2013/01/SS-OutOfInstalls.jpg%5D

    When I log into the tribe website & go to check out my License Key, I noticed that my site url is listing my old dev site (sitzmark.pdxlivemusic.com) and not the new/live url (http://www.thesitzmark.com). Is this causing the out of installs message? How do I update the site url to the proper URL (http://www.thesitzmark.com) ?

    I need to make sure I don’t have any downtime, so I wanted to ask here before I start making changes.

    Will the newest version of the Event Calendar PRO solve my problem? Updating to the proper URL? A combination of the two?

    Thanks for your help!

    Adam

    January 25, 2013 at 5:36 am #31578
    Barry
    Member

    If you still have access to the old dev site then you could deactivate the key there and then reactivate on your new site.

    If that isn’t a possibility, either because you no longer control the old domain or because the actual installation has been wiped, then can I ask you to email us (actually, email my colleague Leah: [email protected]) and briefly explain that you need your key to be reset. If you could link back to this thread in your email that will also save a little time.

    Thanks!

    January 25, 2013 at 9:57 am #31595
    Adam Ruback
    Participant

    Actually both the old/dev url (sitzmark.pdxlivemusic.com) & the live url (http://www.thesitzmark.com) point to the same website. Should I unregister the key @ Tribe and then enter in the new live url? Thanks for the quick response!

    January 25, 2013 at 10:50 am #31605
    Barry
    Member

    Hmm, possibly then you’ll have to try unregistering here first (My Account > License Keys > Unregister) then try registering again from there.

    January 31, 2013 at 4:38 pm #31905
    Adam Ruback
    Participant

    I updated versions of all plugins, re-registerd under live domain name, also updated WordPress to 3.5.1 & now I am all set. Thanks!!!

    January 31, 2013 at 5:57 pm #31909
    Cameron
    Participant

    Adam, are updates working correctly for you now? I’m having the same problem you described. The spinning loading icon that never stops.

    January 31, 2013 at 9:24 pm #31925
    Adam Ruback
    Participant

    mine is working fine now that I upgraded versions of plugins & WordPress 🙂

    February 1, 2013 at 5:44 am #31934
    Barry
    Member

    Excellent. How are you getting on here Cameron?

    February 1, 2013 at 5:45 am #31935
    Barry
    Member

    … I see you’ve started your own thread and Jonah’s helping there: I’ll go ahead and close this one.

    July 7, 2015 at 6:26 am #978533
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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