Can’t import anything

[charrame]

This is the message of the error:

“There was an error fetching the results from your import: Events could not be imported. The URL provided could not be reached.”

Thanks

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/cant-import-anything-from-facebook/

[Patricia]

Hey Adrian,

Thank you for reaching out to us!

I’m very sorry about this issue you are experiencing. Can you please let us know what is the source of your events? If possible, can you please share with us the link or the file from where you are trying to import your events in a private reply so we can further investigate your case?

Thanks!

Patricia

[charrame]

Hi!

The source of the improts is via Facebook

[Patricia]

Hi Adrian,

Can you please make sure that all of your plugins are up to date?

Also, could you please go to Events > Settings > APIs tab and under Facebook click “Refresh your connection with Facebook” button to see if it changes anything?

If the issue persists after trying to refresh your connection, I would suggest you to click on “Disconnect” and after that reconnect to Facebook again.

If refreshing your connection with Facebook doesn’t help you to solve this issue, I would suggest you to run our Conflicts Test to verify if there’s a plugin or theme conflict causing the problem.

You can start the test by temporarily deactivating all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen and let us know if the issue persists after that.

If none of these options helps to solve your problem, please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while trying to import some events. All WP_DEBUG messages will be stored in a debug.log file in /wp-content/debug.log.

Also, please share with us in a private reply the URL you are using to import your events.

Thanks!

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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