Can't edit Organizer on a recurring event

[Kate]

I have been trying to no avail to change the organizer for a recurring event. I change it and it defaults back to the old organizer, which I’ve actually trashed. Can someone help? Link to event causing problems: http://www.institute.org/event/free-yoga-class-14/2016-07-11/

[Cliff]

Hi. Sorry you’re experiencing this.

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

If it doesn’t, please share your System Information. That will give me a lot of extra information to help diagnose the problem.

Let us know what you find out.

Thanks.

[Kate]

This reply is private.

[Cliff]

Thanks for your system information report. I can see you have the latest versions of WP and our plugins.

I suspect there’s a JavaScript error that will appear in your console. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

If there is, it’s typically due to errant or conflicting plugin or theme code, which is why we provide the steps to deactivate and reactivate to figure out what the conflict is.

If you’re unable or unwilling to go through those troubleshooting steps, the best I can do is tell you that I cannot replicate the issue you described on my local testing site and that if we did have your issue as a real bug, it would be getting reported by many users.

Please let me know if you think I can be of further assistance.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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