Can't do any Facebook Import! Grey screen

[Yan]

Hi,
Despite renewing the facebook import plugin licence, I can’t import any events. I put the ID in the box and when i click “import”, it loads the same page but there is no content anywhere.

Help!

[George]

Sorry to hear this, Yan!

These forums here our are “Pre-Sales Questions” forums, so we will not be able to provide technical support here.

With this in mind, I would recommend the following things:

1. Log into your account on this site which has the premium license.

2. Post your question in a Premium Support forum so that we can best assist you.

3. In that thread, can you post your system information? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/ That will give us a head start on investigating some things that could be a factor here.

4. In that thread, can you post some event IDs from Facebook you’re trying to import? Or Facebook page IDs, whatever you prefer — this will just help us test your exact imports.

Thank you!
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts