Can't Create New Tickets

[Simon]

Hello,
At the bottom of an event when I click “add new ticket”
it just moves me up to the top of the screen.
Not sure what to do. Any help?
Thank you.
Simon

[George]

Hey Simon,

Thanks for reaching out. What you describe sounds like a JavaScript issue, which I’m happy to help investigate here.

To help investigate, can you post your “system information” in this thread? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I’ll take a closer look and see if I can recreate your issue any better.

Thank you!
George

[Simon]

George, Thank you very much. Here is the information you mentioned. Simon

HOME URL
http://drawingnewyork.com
SITE URL
http://drawingnewyork.com
INSTALL KEYS
event-tickets-plus = ffaba7576380b737f8d009097e9a86aced67fd32
WORDPRESS VERSION
4.4.2
PHP VERSION
5.4.45
PLUGINS
LayerSlider WP version 5.3.2 by Kreatura Media(http://kreaturamedia.com/)
All In One SEO Pack version 2.3.3.2 by Michael Torbert(http://michaeltorbert.com)
BuddyPress version 2.5.2 by The BuddyPress Community(https://buddypress.org/)
Image Map HotSpot version 1.2.5 by Sike(http://codecanyon.net/user/sike?ref=sike)
Contact Form 7 version 4.4.1 by Takayuki Miyoshi(http://ideasilo.wordpress.com/)
DesignThemes Core Features Plugin version 1.2 by DesignThemes(http://themeforest.net/user/designthemes)
Duplicate Post version 2.6 by Enrico Battocchi(http://lopo.it)
Easy Image Collage version 1.5.1 by Bootstrapped Ventures(http://bootstrapped.ventures)
Easy Modal version 2.0.17 by Daniel Iser(http://danieliser.com)
Envato WordPress Toolkit version 1.7.3 by Envato(http://envato.com)
Event Tickets Plus version 4.1.1 by Modern Tribe, Inc.(http://m.tri.be/28)
Event Tickets version 4.1.1 by Modern Tribe, Inc.(http://m.tri.be/28)
Google XML Sitemaps version 4.0.8 by Arne Brachhold(http://www.arnebrachhold.de/)
Post Types Order version 1.8.6 by Nsp Code(http://www.nsp-code.com)
Responsive Lightbox version 1.6.7 by dFactory(http://www.dfactory.eu/)
Responsive Styled Google Maps version 3.0 by greenline(http://codecanyon.net/user/greenline)
Revolution Slider version 4.6.9 by ThemePunch(http://themepunch.com)
Like This version 1.6.2 by Rose Pritchard(http://lifeasrose.ca)
s2Member Framework version 160303 by s2Member / WebSharks, Inc.(http://s2member.com/)
Stripe WooCommerce Addon version 1.0.6 by Syed Nazrul Hassan(https://nazrulhassan.wordpress.com/)
The Events Calendar version 4.1.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
WooCommerce Smart Coupons version 3.0.12 by WooThemes(http://woothemes.com/)
WooCommerce version 2.5.5 by WooThemes(http://woothemes.com)
WooThemes Helper version 1.6.1 by WooThemes(http://woothemes.com/)
Wordfence Security version 6.0.25 by Wordfence(http://www.wordfence.com/)
WP-PostRatings version 1.83.2 by Lester ‘GaMerZ’ Chan(http://lesterchan.net)
WP Smush version 2.1.5 by WPMU DEV(http://premium.wpmudev.org/)
WP Statistics version 10.1 by Mostafa Soufi & Greg Ross(http://wp-statistics.com/)
YITH WooCommerce Wishlist version 2.0.15 by YITHEMES(http://yithemes.com/)
YITH WooCommerce Zoom Magnifier version 1.2.17 by Yithemes(http://yithemes.com/)
NETWORK PLUGINS
–
MU PLUGINS
–
THEME
Sushi
MULTISITE
–
SETTINGS
tribeEnableViews = Array
(
[0] => list
[1] => month
[2] => day
)
schema-version = 4.1.1
recurring_events_are_hidden = hidden
previous_ecp_versions = Array
(
[0] => 0
[1] => 3.12.3
[2] => 3.12.4
[3] => 3.12.5
[4] => 3.12.6
[5] => 4.0
[6] => 4.0.1
[7] => 4.0.2
[8] => 4.0.4
[9] => 4.0.5
[10] => 4.0.6
[11] => 4.0.7
[12] => 4.1.0.1
)
latest_ecp_version = 4.1.1
last-update-message = 3.12.3
earliest_date = 2015-10-01 19:00:00
latest_date = 2016-04-25 21:00:00
stylesheetOption = tribe
tribeEventsTemplate = tpl-events.php
viewOption = month
tribeDisableTribeBar = 1
monthEventAmount = 3
enable_month_view_cache =
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 0
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
pue_install_key_event_tickets_plus = ffab################################fd32
earliest_date_markers = Array
(
[0] => 6795
)
latest_date_markers = Array
(
[0] => 7362
)
donate-link =
postsPerPage = 10
liveFiltersUpdate =
showComments =
showEventsInMainLoop =
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps = 1
embedGoogleMapsZoom = 14
debugEvents =
tribe_events_timezone_mode = event
tribe_events_timezones_show_zone =
ticket-enabled-post-types = Array
(
[0] => post
[1] => tribe_events
)
tickets-woo-autocomplete = 1
WORDPRESS TIMEZONE
–
SERVER TIMEZONE
UTC
COMMON LIBRARY DIR
/home/simonl5/public_html/drawingnewyork.com/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSION
4.1.1

[Simon]

George, when you mentioned Java script I realized I had a few left over things pasted from a former theme. I removed them and it worked out. Thank you very much for looking into this and inspiring a solution. Simon

[George]

Glad to hear it!

Best of luck with your project,
George

[Author]

Posts