Can’t adjust stock, problem with RSVP

[tjkelly]

Hey I read this forum post and I’m having the same problem. I can’t seem to update my tickets’ stock/inventory.

I followed the thread’s instructions, and I got ~20 PHP Notices that (I think) were inconsequential.

And I got this:

[04-Oct-2016 20:29:27 UTC] PHP Fatal error: Call to a member function check_stock_status() on a non-object in /my/path/wp-content/plugins/woocommerce/includes/class-wc-post-data.php on line 179

I googled the error, but all the results seem to be WooCom github repos and other WooCom-related plugin support threads.

[tjkelly]

If it’s helpful: I’m not selling tickets. They’re free/RSVP only. Thus they don’t use WooCommerce.

I’m using Event Tickets, not Event Tickets Pro.

[Geoff B.]

Good afternoon TJ and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you are encountering while trying to update ticket stock.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

With that in hand, I will be able to troubleshoot this with you.

Hang in there!

Best regards,

Geoff B.

[tjkelly]

This reply is private.

[Geoff B.]

Good evening TJ,

Thank you for the system information.

This allowed me to figure out that with your specific configuration, there is a conflict with WooCommerce.
We apologize for the inconvenience.

The good news is that has been identified by other users as a legitimate bug which is now one of our top priorities.

Unfortunately, I cannot commit to a release date for a fix at this point.
But you will be contacted as soon as there is one.

In the meantime, we do have a workaround for this (it’s far from perfect but it works).
If you temporarily deactivate WooCommerce (perhaps in combination with a maintenance page plugin), you should be able to edit your RSVP ticket quantities.

Let me know how that goes.

Best regards,
Geoff B.

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Geoff B.]

Good evening TJ,

I just wanted to follow-up on this and report that with our last updates, this issue is now fixed.

Would you mind confirming it on your end ?

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts