Cannot Purchase Eventbrite Tickets/Plugin out of date

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  • Author
    Posts
  • #995451
    Christine
    Participant

    Hey all,

    Dan here, we were running Eventbrite tickets plugin version 3.9.1 before we took a somewhat brief hiatus from our workshops. Since then, it seems you guys at MT have done a lot of updating. I just logged into our WordPress, and updated the long list of out of date plugins. Now I get this message about my plugins:

    “The following plugins are out of date: The Events Calendar: Eventbrite Tickets 3.9.1. All add-ons contain dependencies on The Events Calendar and will not function properly unless paired with the right version. Learn More.”

    More importantly, the function to buy tickets has disappeared completely. I still have the ability to import, and edit events, even publish them. We just lost the ability to purchase.

    Here’s what I’ve done so far:
    Made sure I have an active key from MT to update.
    Gone into plugins and checked again for updates.

    I can’t seem to be pointed to the updated Tickets plugin.

    Thanks for your help in advanced.
    Dan

    #995530
    Brian
    Keymaster

    Hi,

    Sorry for the issues you are having. I can help troubleshoot this with you.

    It is true we have released a fair amount of updates. The Eventbrite API has changed twice in the last 3 months and only the latest version of the plugin will work now.

    If you are not seeing the update for 3.11.1 you can do a manual update.

    You can download the latest version from your account here on theeventscalendar.com

    Then follow these instructions to update.

    https://theeventscalendar.com/knowledgebase/manual-updates/

    Once updated you can follow these steps to setup your Eventbrite App and connect it to the plugin:

    https://theeventscalendar.com/knowledgebase/configuring-eb-tickets/

    After the update let us know if you still an issue and we can help out.

    Thanks

    #999542
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

Viewing 3 posts - 1 through 3 (of 3 total)
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