Cannot post New Events

[Amit]

We are experiencing problems with the Calendar Pro since we renewed it.

1. We cannot click on the day of the event. The calendar is not showing.

2. We cannot upload an image. The Insert Object box is unclickable and when we try to upload an image as a thumbnail it just stop working… and the new entry does not appear anywhere.

3. When we choose the location, the auto complete is not working when we start typing. We need to go all through the entire list.

4. If we go to the main Calendar Page it appears as 404 message on tab at the top.

Maybe we did a bad installation? Any ideas?

Thanks a lot for your help!

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot them with you.

You can first start, by deactivating and then reinstalling the Events Calendar and the Events Calendar Pro.

If that does not work please follow our testing for conflicts guide to see if that can help narrow down the issue:

Testing Conflicts With Themes and Other Plugins

Let me know if that helps find the issue and we can go from there.

Thanks

[Amit]

Thanks!

I’ve deactivated and activated both plug ins. Is that what you mean by reinstalling them?

I updated them both also, and emptied the caché.

Still not working 🙁

I looked at the Conflicts Guide but I cannot run those tests because we don’t have a parallel site.. those trials will impact our readers, don’t they?

Is there anything else we could try? Thanks a lot!

[Brian]

Those are essential steps to figuring out this problem. I understand the steps can impact the site.

Are you able to create a clone of the site where you can do the test?

There is not much we can do without doing those steps to find the conflict as right now it seems to be unique to your site.

Let me know and we can go from there.

Thanks

[Brian]

I am going to close this topic as we typically close threads if there is no activity after two weeks. Feel free to create a new thread and reference this one to save you time.

Thanks

[Author]

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