Cannot Install Eventbrite Tickets

[Carlas]

Just purchased the Ultimate Bundle and I downloaded and installed all plugins except for the Eventbrite plugin. It says, “this site cannot be reached.” The version I’m trying is 4.1.3 Please help me resolve this issue.

Thank you

[Nico]

Howdy Carlas,

Welcome to our support forums and thanks for reaching out to us! I’ll help you here…

Let’s re-cap a bit:

• Could you download the plugin ZIP?
• Could you install and activate the plugin?
• Is it failing when you try to connect to the EventBrite API?
• At what point does the message “this site cannot be reached” appears? Is it on our site or EventBrite site?

Please let me know about it,
Best,
Nico

[Carlas]

Could you download the plugin ZIP? Yes
Could you install and activate the plugin? No
Is it failing when you try to connect to the EventBrite API? Haven’t got that far.
At what point does the message “this site cannot be reached” appears? The message appears when I’m installing the plugin
Is it on our site or EventBrite site? Eventbrite site I think.

[Nico]

Thanks Carlas!

Can you try to perform a manual update of the plugin? Details → https://theeventscalendar.com/knowledgebase/manual-updates/

After copying over the plugin files you should see the plugin in your site plugin’s list. Do you get there? Does the error comes up after ‘Activating the plugin’?

Is it on our site or EventBrite site? Eventbrite site I think.

If you can send a screenshot of the error it will be great.

Best,
Nico

[Carlas]

Ok thank you, my issue is resolved.

[Nico]

Stocked to hear! Thanks for the update Carlas 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Author]

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