Cannot import .ics files

[Rick]

I have tried numerous times to import three ICS files and each time it tells me its working on it but then tells me it took too long and to try again. I really need to get these files imported!

[George]

Really sorry to hear this, @customer!

First, I noticed that you’re running version 4.6.3 of WordPress.

This is a bit outdated, and so the first step here is to upgrade your site’s version of WordPress.

Upgrade to the latest version, which is currently 4.7.2.

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1. Once you update to WordPress 4.7.2, do issues persist?

2. If issues do persist, can you please post a screenshot of the specific part in your wp-admin when it says to “try again”? You can do this by uploading the screenshots to this thread. If you have issues with that, you can upload to Imgur.com, Flickr.com, CloudUp.com, or any similar image-hosting site; then just share the links to those images here and I’ll take a look.

3. If issues do persist, can you please post your site’s complete, un-edited system information using the “Sharing information manually” steps outlined in this article: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks!
George

[Rick]

George,

The three images attached are the errors I receive when trying to
import the calendars.

I have also gone ahead and updated the site so you can see the system
info. I also updated to WordPress 4.7.2.

Thanks,

Tracy

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[George]

Hey there,

You mention attached images, but unfortunately none are showing up on the thread. This may be because you attached the images to an email and responded via email.

Can you trying sharing screenshots of the issue again? You can do so by uploading the screenshots to this thread. If you have issues with that, you can upload to Imgur.com, Flickr.com, CloudUp.com, or any similar image-hosting site; then just share the links to those images here and I’ll take a look.

Thank you!
George

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