Cannot customize widgets

[Romana Krizova]

Hello, it is not possible to customize widgets Events list, Events calendat and Events for this week. The scroll field does not open. Can you help please?

[Patricia]

Hey Romana,

Thank you for reaching out to us!

I’m very sorry about this issue you are experiencing, let me help you with that!

Can you please confirm that all of your plugins are up to date? If all plugins are up to date, can you please let us know where are you getting this error? Is it happening while using WordPress Customize or via Dashboard (when you access Appearance -> Widgets menu)?

Also, I would suggest you to use Chrome Developer Tools to spot any console errors in your site. Access the page where you are experiencing this issue (using Google Chrome) and press F12. After that click on the Console menu and send us a screenshot / let us know if you see any errors in there. You will find further information about Chrome Developer tools here.

If you see any errors in the console, please run a Conflicts Test by temporarily deactivating all of your plugins (except The Events Calendar) and changing your current active theme to another one like Twenty Seventeen and let us know if the issue persists after that.

I hope this helps you get started! Let me know your test results and I’ll be happy to further investigate your case if necessary!

Regards,

Patricia

[Romana Krizova]

Dear Patricia,

Thank you for your e-mail. I see no progress. Please, see my answers in the
text:

Can you please confirm that all of your plugins are up to date? YES If all
plugin are up to date, can you please let us know where are you getting this
error? Is it happening while using WordPress Customize yes, I am getting an
error here – in fact no possibility to change options in particular widgets
or via Dashboard (when you access Appearance -> Widgets menu) – this only
provides a static page with a list of widgets with no possibility to change
anything

Also, I would suggest you to use Chrome Developer Tools to spot any console
errors in your site. Access the page where you are experiencing this issue
(using Google Chrome) and press F12. After that click on the Console menu
and send us a screenshot / let us know if you see any errors in there. You
will find further information about Chrome Developer tools here. – there
seem to be no errors

If you see any errors in the console, please run a Conflicts Test by
temporarily deactivating all of your plugins (except The Events Calendar)
and changing your current active theme to another one like Twenty Seventeen
and let us know if the issue persists after that.

I hope this helps you get started! Let me know your test results and I’ll be
happy to further investigate your case if necessary! I will be happy to get
further help. Thank you

Thank you

[Patricia]

Hey Romana,

Thank you for sending us further information about the issue you are experiencing.

Can you please temporarily deactivate all of your plugins (except Modern Tribe plugins) and change your theme to another one like Twenty Seventeen and let us know if the issue persists after that?

Also, did you open the Console via Google Chrome to check if there’s a JavaScript error happening (as recommended in my previous response)?

This info would be helpful to further investigate your case.

Please let me know your test results and I’ll be happy to further investigate your case!

Regards,

Patricia

[Patricia]

Hi Romana,

I just noticed that you said that there were no errors in the Console in your previous response, I’m sorry I didn’t notice it before!

Please run the conflict test so we can verify if there’s a plugin or theme conflict causing the issue you are experiencing.

Thanks!

Patricia

[Romana Krizova]

This reply is private.

[Patricia]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts