Can you support our use case?

[Tara Alemany]

Hi, we’re looking for a ticketing and reservations system. We’ve been using Schedulicity, but are considering trying to do something on our own instead.

Here’s a little background. We offer “wine experience packages” that are for 2 or 4 people ($49 and $95, respectively). These are sold through Groupon and then the voucher-holder needs to make a reservation online for the date/time they want to redeem the voucher.

We also offer these packages directly to customers ourselves (with no voucher, so they have to pay at the time they make the reservation).

Occasionally, someone has an extra person they want to bring, so we also offer a single person version of the packages ($29).

At any given time, we only have seating capacity for 40 people, but we don’t care, whether it’s 10 groups of 4, 20 groups of 2, 40 individuals or a combination of them all. We just can’t exceed the 40 reservations for a given day (unless that number is overridden or changed by management).

We need a reservation and ticketing system allows us to:

1. create a recurring event
2. set a maximum capacity for the day
3. adjust the maximum capacity for single events within the series
4. make one reservation that accounts for one person
5. make one reservation that accounts for two people
6. make one reservation that accounts for four people
7. ensures that the combined reservations for a single day do not exceed the capacity for the day
8. allows people to enter their Groupon voucher code to zero their balance due
9. if they don’t have a voucher code, pay for the tickets at the time of reservation

Now, we also have other events that we’d throw in there throughout the year, but this format is our most complex one. Is this something that Events Calendar Pro and Event Tickets Plus together could handle?

I look forward to hearing your response!

Regards,
Tara Alemany

[Cliff]

Hi, Tara. Thanks for your interest in our plugin suite. I think we’d be close but not perfect for your setup. Here are a few key points:

Event Tickets Plus (ET+) allows you to sell tickets via an eCommerce plugin, like WooCommerce. You could give your Groupon-ers a coupon code like “GROUPON-2” or “GROUPON-4”. Your eCommerce plugin would control which rules are required for these codes to work.

Then, because ET+ cannot sell groups of tickets (e.g. 2 or 4), you could add just a single ticket to your event with a cost of $29 each. Someone who bought a 2-person Groupon would “buy” a quantity of 2 tickets and then use the coupon they got from their Groupon purchase.

For people buying directly from your website, they would add 2 tickets to the cart but in the ticket’s description, you could say to use a coupon like “9-OFF” if buying 2 and “21-OFF” if buying 4 quantity. Or, better yet, you could get your eCommerce plugin to handle these things automatically.

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A current limitation, however, is that if you start to create a ticket for a recurring event (only available via Events Calendar PRO), there will be a little question mark notice that reads:

Currently, tickets will only show up on the frontend once per full event. For PRO users this means the same ticket will appear across all events in the series. Please configure your events accordingly.

You should add your vote to this existing feature request for Event Tickets to support PRO’s recurring events.

Something some users are doing right now is using PRO’s recurring events to populate their events calendar but then breaking each occurrence from the series to turn them into single events — basically using PRO as an event generator but not actually using its recurring events functionality on the front-end. Others are just dealing with the tickets on recurring events even though you can’t then tell <i>which</i> occurrence they reserved the ticket for… use this information for your own reference but please don’t take it as any sort of recommendation.

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Regarding max capacity, you can set this per ticket (you’d only have 1 ticket per event in my example setup anyway), but if you had multiple tickets for a single event, you could use ET+’s Global Stock functionality and control it that way.

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Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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