Can you see my community events upload page? (help)

[Derek Pennycook]

OK, this is my event upload page – can you see it – or just a blank space?

https://www.dgwgo.com/events/community/add

I have been trying everything to resolve this but a number of people contact me to say that all they see is a blank page?

I have tried switching themes, switching off plugins and it makes no difference

It shows fine on every device I have but for about 50% of people it is blank

Any ideas?

[Cliff]

Hi, Derek.

Yup, unfortunately it’s just a blank white screen.

Therefore, I suggest you enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

[Derek Pennycook]

Hi I added the following to my wp-config.php file, but no debog.log has appeared.

I have had over a dozen emails saying the community upload page doesn’t work 🙁

/** Sets up WordPress vars and included files. */

require_once(ABSPATH . ‘wp-settings.php’);

/**
* WordPress Debugging
*
* Set to “true” to enable wp_debug. Set to “false” to disable.
* Do not include quotes when setting to “true” or “false”.
*/
define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );

[Cliff]

Yeah, that looks correct (except our forums convert quotes to “fancy quotes”, which doesn’t work in PHP).

Are there any other pages on your site that are experiencing this? Maybe you have some IP number or location-specific blocking you forgot about? I’m in the USA if that helps.

Probably unrelated, but I noticed your home page’s weather widget causes this console error: https://cl.ly/2j061e3e153c
(If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Although this makes me think maybe there’s something with your HTTPS/SSL configuration at play here too (long shot but just guessing at what else could be causing this).

[Derek Pennycook]

I have tried all those but spotted that the page is showing ONLY to registered users although Allow anonymous submissions is checked

[Cliff]

Derek, since this is not currently a known issue, and because you have a lot of active plugins and a non-default WordPress theme, I’d suggest following these recommended troubleshooting steps for your own site:

Please uncheck Allow Anonymous Submissions and then try loading the Community Events Add New form when logged out. Does it redirect to a login screen like it should?

Additionally, there might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Derek Pennycook]

I unchecked anonymous submissions then logged out and did get a login request screen

[Cliff]

Well that’s good, but please follow the rest of the steps I outlined and let me know how it goes for you–if you detect any conflicts or issues that may be causing the problem you’re experiencing.

[Derek Pennycook]

This reply is private.

[Cliff]

Thanks for your effort here.

This system information report is not from when it was in Testing for Conflicts mode.

Please re-do that (deactivating plugins and switching theme) — and also re-save Permalinks settings after doing so — and then send me the system information report before re-activating plugins and theme.

Thank you.

[Derek Pennycook]

This reply is private.

[Derek Pennycook]

This reply is private.

• This reply was modified 8 years, 10 months ago by Derek Pennycook.

[Derek Pennycook]

Did you spot anything?

[Cliff]

Derek, I checked with another team member and unfortunately we couldn’t reproduce the issue or determine a cause.

When this happens, we sometimes recommend you try to recreate the issue in a brand new WordPress installation with just our plugins and a default theme (like Twenty Seventeen). You could call this “troubleshooting in reverse”.

Sorry this causes you extra effort, but hopefully it yields some insights.

Please let us know what you find out from your additional testing.

Thank you.

[Derek Pennycook]

we have done all that and wasted more time

I probably spend the majority of my working day resolving issues with Events Calendar (the event aggregatator still doesn’t work after all the updates)and yes, I do have quite a number of plugins but 99% of issues are with The Events Calendar

SO, I have forked out a few hundred more dollars on a developer and now when anyone goes to https://www.dgwgo.com/events/community/add they are asked to login ?

Any ideas

Really losing faith here

[Author]

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