Home › Forums › Ticket Products › Eventbrite Tickets › Can not import event
- This topic has 7 replies, 3 voices, and was last updated 11 years, 8 months ago by Joyce Grace.
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August 2, 2012 at 6:32 pm #23157SummersParticipant
I have a valid license key but I’m unable to import any event. Tried on multiple networks, machines and versions of plugin….Thank you in advance for the help!
The following is displayed in a red box:
An error occurred while updating Eventbrite. Please review your information and try again.
Error:August 2, 2012 at 8:40 pm #23159MohammedParticipantHi Steve, have you checked to see that your API key is in your profile. I had a similar problem. See https://theeventscalendar.com/support/forums/topic/we-were-unable-to-import-your-eventbrite-event-please-verify-the-event-id/
August 2, 2012 at 8:46 pm #23160SummersParticipantMohammed, thanks for the suggestion. Yep, valid API key exists. I even removed and re-added it. Thanks for the comment!
August 2, 2012 at 11:49 pm #23162Joyce GraceMemberHello Steve,
Can you confirm you have done everything in our primer to set things up?
https://theeventscalendar.com/support/documentation/eventbrite-tickets-new-user-primer/If so, I will need you to let me know all the steps you took, in detail, that lead to getting that error message.
Also can you confirm you are running the latest version of our plugins and add-ons?
Thanks!
August 7, 2012 at 7:47 pm #23392SummersParticipantEvents Calendar – Version 2.0.8 | By Modern Tribe, IncThe Events Calendar: Eventbrite Tickets
Eventbrite – Version 1.0.2 | By Modern Tribe, Inc.
The license key show as being a Valid Key! Expires on 2013-05-03The steps taken to get the error message are simple:
1) place event ID into “import events” section
2) Hit go and receive error – An error occurred while updating Eventbrite. Please review your information and try again.
Error:August 7, 2012 at 9:32 pm #23401Joyce GraceMemberCan you confirm you’ve done everything in our new user primer to set things up exactly as instructed?
https://theeventscalendar.com/support/documentation/eventbrite-tickets-new-user-primer/
If you have, can you send me your Eventbrite ID that you are trying to use to see if I can duplicate the error on my end?
August 8, 2012 at 3:48 am #23419SummersParticipantThanks for the reply Joyce. Here’s the event ID (3995741370) I’m currently using although I’ve tried several. BTW there was a time that the plugin DID work (when I first installed it). Along the way had an issue with a duplicate event…cant remember the exact circumstances. Anyways, had to delete the event but could never import there after.
August 11, 2012 at 1:56 am #23548Joyce GraceMemberThanks Steve – that is useful information. In that case, have you at all tried to deactivate all our plugins, then reactivate, starting with Events Calendar, then PRO, then Eventbrite? Sometimes that helps for some strange reason.
If that doesn’t work, can you set up a test environment and try to re-install the Eventbrite plugin, but completely deleting it, and then re-installing it?
I am still going to test your ID on my end, but I have a feeling this is something to do with your set up, especially since you’ve tried multiple IDs and you recall precisely when this started happening.
Thanks!
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