- This topic has 19 replies, 3 voices, and was last updated 12 years, 2 months ago by
.
-
Posts
-
Hi again Barry.
YooTheme have stopped responding to the support thread I opened. I am trying to get them to address your questions but its turning out to be very painful and difficult.What can I do? Our calendar STILL doesn’t work and I cant get support. You say its them, they said it’s you and stopped replying… is this just the way it is? 🙁
I’m sorry to hear that. It does look to me like they are lacking body_class() support, however, which is something they would need to attend to.
I really do sympathize, it’s not nice to be caught “in the vice” between two vendors in this way – all I can say is on our side we were and continue to be happy to help as best we can (hence offering to look at the header.php template, albeit it turned out not to be helpful as they are using a custom structure of their own) … but the reality is we need to draw a line somewhere try as we just don’t have unlimited resources.
Somewhere in that theme, though, there is a file that is producing a <body> tag and it ought to be structured something like the following example – though right now it is probably missing the body_class() element (note also the double closing bracket at the end is intentional):
<body <?php body_class() ?>>If you can find that code in your theme and update it, that’s probably a good way to go. The reason we’re not going to go ahead and ask for a copy of the theme and do this for you is:
- It’s not our code – it’s something another business produced and it’s not our responsibility to support it
- We’ve got a reasonable hypothesis here as to what the problem is and have put that forward so you/your theme vendor/a dev working on your behalf could check it out and potentially fix it and we feel that’s reasonable, given this again relates to something that is not our product
- My suspicion is that they probably do have their own “custom” implementation of body_class() (because I can see some body classes, just not the ones I would expect) – so a straight swap of their code for the standard WordPress equivalent may be problematic unless the classes applied via their custom version are set up again with body_class() … that’s far from impossible, but it is beyond what we can do for you here
So I guess at this stage there are a few options:
- If you feel fairly comfortable working with code you could take a look and see if you can get to the bottom of this without the theme vendor’s help
- You could hire a developer to help with the above, it’s likely to be a fairly short task
- You could wait a little longer and see if they start responding (perhaps they are just busy)
At this time, I hope you understand there isn’t too much more we can do for you.
Here’s the official response of the theme developers.
——
Update:
I have no solution for you. I was attempting to do you a favour.
You should hire a full time web developer.
YOOgards
——
Thats about as much help as I can get from them.Thanks for trying to help Barry but I’m just gonna have to dump the whole set up now. What a shambles.
I’m sorry that you’re in this position and wish we could do more. Unfortunately (primarily due to the sheer number of support requests we receive and need to assist with), we just can’t get into building fixes for other products. I’ll go ahead and close this but I hope you have an opportunity to work with us and our products again soon, perhaps in combination with a different theme.
Regards,
Barry
- The topic ‘Calendar Next Month Links Not Working’ is closed to new replies.