Hi there!
Thanks so much for stopping by–sorry to hear you’re running into some issues here! I’m afraid that we’re not able to assist with technical problems for our current users here on our pre-sales forum, but we’d be happy to assist you over on our WordPress.org forum or one of our premium forums (if you’re a current paid license holder)! Would you mind taking a moment to post your thread at one of the above locations so one of us can take a closer look?
I’d also encourage you to take a moment before reposting to run through our conflict testing steps on your site, just to ensure that there isn’t a plugin or theme conflict on your site that’s causing the issues you’re describing. This is generally the first step in any troubleshooting our team will perform with you, so it saves time if you can work through this process before reaching out to us!
Thanks again, and we hope to see you on the forums! 🙂