Hey bgccc,
Thanks for reaching out to us!
I apologize for the issues that you’re experiencing when using the plugin. It looks like the issue here is that the placeholder text is getting set as the value and then being submitted.
Unfortunately, without being able to follow the Testing for Conflicts procedures there isn’t a whole lot we can do in regards to support.
The most likely culprit in this case would be the theme. There is probably a section of javascript that is taking the placeholder text and setting it as the default value for the field.
I’m sorry I wasn’t able to give you a direct answer but hopefully this will help to get you pointed in the right direction.
Thanks!