Hi Adam,
This forum is actually for folks who have questions about our premium plugins. If you are experiencing an issue with our core plugin, you can post a thread in our open source forum. We check that forum weekly to review for bug reports. Please make sure you have tested for conflicts before posting as a bug report- often they turn out to be conflicts instead.
If you want to be able to access our premium support forum (which are checked daily during the week and provide a higher level of support) you’ll want to consider purchasing one of our premium add-ons, such as Events Calendar PRO.
Best,
Leah