big problems installing PRO

[Jean]

Cannot get event calendar plugin to load.

I purchased another license today, went to the page

New User Primer: The Events Calendar and Events Calendar Pro

And realized that I had downloaded and installed the PRO plugin first.

I deactivated and deleted the PRO plugin through the Plugins page of WordPress.

I then downloaded the zip file for the free version, the-events-calendar.4.5.2.1.zip

I went to the plugins page, clicked new plugin, navigated to the zip file, clicked install, and get this error message: “The uploaded file could not be moved to wp-content/uploads.2017/05.

I figured there might already be a copy of the zip in that folder so I ftped to the site and deleted all event calendar zip files from /2017/05/.

I then tried again to use the Plugins page of WordPress to install, and got the same error as above.

I tried ftping the folder to /plugins/. It uploaded but the EVENTS link in in the black vertical nav bar in the WordPress backoffice did not show up.

Please help. The site is:

spindriftcellars.com
Let me know if you need ftp or other credentials to help.

[Geoff B.]

Good evening Jean and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have faced while trying to install Pro. Yikes!
I would love to help you with this topic.

I must say this is a pretty odd error message. It is as though something is forcing the plugins to be installed in the /wp-content/uploads/ folder for some reason.

So using FTP only, my recommendation would be to:

1. Delete completely /wp-content/uploads/the-events-calendar
2. Repeat this process for events-calendar-pro

Once that is done, still using FTP only:

1. Drop your freshly downloaded unzipped copy of the Events Calendar in /wp-content/plugins/
2. Walk over to the plugins page and activate the plugin
3. If that works, repeat this process for events-calendar-pro

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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