big grey box and layout jumbled on some Events Calendar Pro events

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Home › Forums › Calendar Products › Events Calendar PRO › big grey box and layout jumbled on some Events Calendar Pro events

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  • April 11, 2017 at 8:50 am #1268284
    Paul
    Participant

    Some layout fine, others don’t. Any idea why? Thanks….

    April 12, 2017 at 6:22 am #1268770
    Courtney
    Member

    Hi Paul

    Could you send me a link to several events that are doing this? I went to your site to try looking at the problem, and didn’t experience the issue you have on the same event in the screenshot.

    What browser are you using?

    Finally, have you tried Testing for Conflicts?

    Looking forward to getting this resolved soon.

    Thanks,
    Courtney 🙂

    April 12, 2017 at 6:45 am #1268782
    Paul
    Participant

    Check http://compressortech2.com/events/. Haven’t tried all the conflict testing, but it was working a while back just fine. Theme conflict? Thanks…

    April 12, 2017 at 10:07 am #1269005
    Courtney
    Member

    Hi Paul

    I was able to see the issue that you are having on http://compressortech2.com/event/gpa-midstream-convention/.

    Could you try testing with another theme? If the issue does not happen with a default theme, such as Twenty Seventeen, then it’d be worth running through the conflict tests for plugins as well.

    Also, has your theme been updated recently?

    If it is the theme, then it’d be worth reaching out to their support as well. The sidebar isn’t registering, which is throwing off a lot of formatting.

    Thanks,
    Courtney 🙂

    April 13, 2017 at 9:04 am #1269488
    Paul
    Participant

    I will do that. In the meantime, any way to export events from the live site and import to the staging site so that when I push the new version live, we don’t lose events in between the staging date and current date? Thanks…

    April 13, 2017 at 10:04 am #1269613
    Courtney
    Member

    Hi Paul

    To export events, go to Settings » Export and select events.

    To import events, go to Settings » Import » WordPress (Run Importer) and import the xml file created during export.

    Let me know if that works for you.

    Thanks,
    Courtney 🙂

    April 18, 2017 at 6:21 am #1271051
    Paul
    Participant

    I will try that. Thanks for your help!

    • This reply was modified 9 years ago by Paul.
    April 19, 2017 at 5:39 am #1271550
    Courtney
    Member

    Sure thing Paul. Let me know if that works out or if you need further assistance.

    Thanks
    Courtney 🙂

    May 11, 2017 at 9:35 am #1282364
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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