Better support as a paid member?

[Greig Neilson]

Hi there

I have recently installed TEC on a client’s site and it is not performing as expected – list view shows repeated entries and the month-by-month sorting does not work at all. After three days there is no answer to my support thread on wordpress.org.

Questions:
– if I upgrade to Pro is there any chance my problem might be solved?
– if I upgrade can I get a response to my support question in a timely manner?
– if I upgrade and the plugin still does not work properly can I get a refund?

Kind regards,
Greig

[Caroline]

Hi Greig,

Thanks for taking the time to reach out to us here! I’m so sorry to hear that you’ve encountered some issues in working with The Events Calendar on your client’s site. That’s certainly not the experience that we’d like for our users to have, and our team would love the opportunity to assist! 🙂

We do our best to provide support services for all users of our plugins on both WordPress.org and our premium support forums. However, during periods of high request volume, our primary efforts will always be focused on delivering support to our paid customers. Unfortunately, at certain times, it may be a week (or longer) before new threads on our free support forums receive a reply. Our premium support forums are subject to more frequent passes, and threads posted to these forums generally receive a reply within 1 business day.

If you’re interested in obtaining the added features of Events Calendar PRO, including premium support access for any questions or concerns you may have, there’s no risk involved in taking the plunge. Should you decide it’s not the right fit for you for any reason, simply complete our refund request form within 30 days of purchase, and we’ll gladly refund your entire purchase price.

https://theeventscalendar.com/knowledgebase/refund-policy/

Again, I truly apologize for the difficulties that you’ve encountered here–whether it’s here or on our WordPress.org forums, we hope that we might have the chance to turn things around for you here! Thanks again for paying us a visit, and please don’t hesitate to let us know if there’s anything else that we can do for you!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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