Barcode and Images Won't Download to Mobile

[Steve Fishell]

Hi there Events Calendar/Tickets. I love your software but I’ve encountered a glitch.

After creating and registering for one of my RSVP events, the ticket that is sent to mobile – in this case an iPhone – will not download images – most importantly the barcode – along with any photos or logos I have attached to the ticket. The barcode and images can be seen in emails sent to my laptop, just not on mobile devices. I’ve checked with three different iPhone accounts, and the results are always the same. And yes, these iPhones have been configured to automatically download all images, so that’s not the problem.

Do you have any suggestions? Thanks a lot in advance!

Steve

[Victor]

Hi Steve!

Thanks for reaching out to us and for the kind words.

That is a strange issue you are having. Let me try to help you with that.

Are you using an email application in your iPhone? If so, which one is it?

Have you tried opening the email in a different mobile application or using a webmail client like Gmail.com ?

Are you making any template customization for the ticket email template ?

Please let us know about this.

Also, when coming back please share your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Steve Fishell]

Hi Victor,

Thanks a lot for your help.

I just followed the guide for sharing system information to you, so you should be able to access the site. Let me know if you need anything else on that front.

Your questions:

Are you using an email application in your iPhone? If so, which one is it?

>>> No, I’m not using an email app on my phone. I’m using Apple’s “Mail” for iPhone.

Have you tried opening the email in a different mobile application or using a webmail client like Gmail.com ?

>>> No I haven’t tried opening the email on my iPhone on a webmail client like mac.com or me.com. I did open the ticket inside iCloud.com on my laptop then forwarded the ticket from there – with all images visible – to my iPhone. On the iPhone, I can’t see the images or the barcode. Strange!

>>>>> Our business won’t be able to sell tickets unless they open directly through Apple’s iPhone Mail app.

Are you making any template customization for the ticket email template?
>>>> No, I’m a newbie to WordPress and don’t have any coding knowledge whatsoever. Any changes I might have made would only have been at the Events Dashboard. Or inadvertently at WPEngine.

Thanks again in advance for any advice or suggestions you provide!

Steve

[Victor]

Hi Steve!

Thanks for following up with this and answering all the questions.

I can see you might be working with a dev/staging site. If so, this might be the issue. The qr code images are downloaded from your site and not embedded in the ticket email. So, if your iPhone or any other phone or browser is not able to reach your site, it won’t be able to show the qr code image.

Could you please confirm this?

Thanks,
Victor

[Steve Fishell]

Hi Victor,

Thanks for your swift reply this morning.

Yes, I am currently working with a dev/staging site; we are not public yet. So this may all be due to “rookie error.”
But, I still need you to please spell out the steps I need to take in order to be able to download the barcode image.
Are you saying essentially that all I need to do is take the site online – and the images will download?

By the way, since your email arrived I tried this, to no avail:
1) I logged into my development site through the iPhone browser by entering the user and password info.
2) I then RSVP’s for one of my free tickets to an upcoming “test” event. The email that arrived was without the barcode or picture image.

I will head over to WPEngine now, take the site online, and run a couple more tests and let you know what happens.

Thanks for your help Victor,

Steve

[Steve Fishell]

Dear Victor,

You were right! Once I took the site online my issue was resolved.

I had neglected to pay attention to the warning posted at WPEngine:

Enabling password protection will cause all those with access to be served an uncached version of your install, so some functions may not behave the same once this protection is removed. Please ensure that you have also tested the site without the password protection active before fully launching it.

Thank you so much for all your help solving this perplexing “problem.” :0)

Steve Fishell

[Victor]

Hi Steve!

Super glad you could worked that out! Thanks for following up to let us know about it.

I’ll close this now, but feel free to open a new topic if anything comes up and we’d be happy to assist 🙂

Cheers,
Victor

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