Automating credit card / paypal purchase to register "complete"

[tommyacquario]

Hi, I’ve tested the front end using paypal but order won’t go to “complete;” need to manually set it. help? thanks.

[Kelly]

Hi, tommyacquario. This definitely sounds like a frustrating situation.

Have you confirmed that the credit card purchase is in fact completing correctly? WooCommerce Tickets integrates The Events Calendar with WooCommerce, so we aren’t really the experts on that side of things. If the credit card order is not being completed, that’s probably something that would be to let the Ninjas at WooThemes troubleshoot for you.

Let us know what we can do to be of assistance. Thanks!

[tommyacquario]

Thanks for the reply, Kelly. I’m getting the notification from PayPal that the order goes through and is completed, but on the commerce side it just sits as processing and I have to manually check of “complete.” ugh. Help! Thanks. 🙂

[Kelly]

I think I understand, tommyacquario. You’re saying that WooCommerce never recognizes that the transaction completes, correct?

If that’s the case, your best bet would be to get in touch with the WooNinjas, since they’re the experts in WooCommerce. If WooCommerce does show that the transaction completes, and the tickets still don’t get sent out, that would be something that we would be here to help you with. 🙂

Please let us know if there’s anything else we can do to help!

[Lisa]

With the latest versions of WordPress and WooCommerce, tickets are definitely set as “processing” even for PayPal and credit card payments (at least in Sandbox mode). I looked into the WooCommerce product settings page for each ticket and they are set to “Virtual”. WooCommerce considers a Virtual product a service, and therefore requires more action before being considered completed.

WooCommerce will only set the status to “completed” for products that are set as both “Virtual” and “Downloadable”. Problem with that is the subject line of the “order completed” email for downloadable products mentions being able to download your file, which doesn’t make sense for tickets.

So you can either change all your tickets to Virtual + Downloadable and alter the WooCommerce email subject for downloadable products OR there is a plugin to automatically set “Virtual” only products as completed in WooCommerce: http://wordpress.org/plugins/woocommerce-autocomplete-order/ But I haven’t tested this yet to make sure WooCommerce Tickets still sends out the ticket email with this plugin installed.

Unless of course the WooCommerce Tickets plugin is supposed to alter this WooCommerce behaviour, in which case it would be a WooCommerce Tickets bug.

[Kelly]

Hi, metastate. Thanks so much for your helpful reply! 🙂

tommyacquario, it sounds like the plugin that metastate recommended to you, WooCommerce Autocomplete Order, may well do the trick. Please give it a whirl and let us know. 🙂

[Kelly]

One more thing, tommyacquario: in digging into the forums a little further, we found this thread that may also shed some light other options: https://theeventscalendar.com/support/forums/topic/is-there-a-way-to-automatically-set-tickets-to-completed-vs-processing/

Please remember that it was posted for an older version of the plugin, so you’ll want to test thoroughly before implementing in production! 🙂

[Lisa]

Cool, thanks for the link to the other forum discussion.

The text in the New User Primer – https://theeventscalendar.com/support/documentation/wootickets-new-user-primer/ – should be updated, since it’s incorrect: “Generally, instant payments like Paypal and credit cards will automatically be marked Completed and the user will receive both emails in succession.” That threw me off. It took me a while to figure out why they were instead being marked as Processing and that it was actually the correct WooCommerce behaviour.

[Kelly]

Thanks for the tip, metastate. I’ll definitely look into clarifying that.

We really appreciate the feedback!

[tommyacquario]

awesome, thanks so much to you both…will be looking at this and let you know!

[Kelly]

Thanks, tommyacquario. Please let us know how it goes! 🙂

[Kelly]

Hi, tommyacquario. Since it’s been a while I’m going to close this thread. Please don’t hesitate to open a fresh one if anything else comes up! 🙂

[Author]

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