Authentication Requested

[Peter]

I recently upgraded to Events Calendar PRO from Events Calendar. I am using Theme Fusion’s Avada WP Theme. Obviously, when I am signed into my Admin page, I can view individual events and their details as well as move to the later months with no issue. When I visit the site, as a regular user, I can view the current month but if I try to access an individual event’s details or switch months, it pops up requesting Authentication. Is there a setting that can disable this security feature as I want our church’s Calendar to be accessible to the public. Thank you for your time and help with this matter.

[Josh]

Hey Peter,

Thanks for reaching out to us!

I’m sorry to hear that you’re having trouble using our calendar. The issue that you’re seeing there definitely isn’t associated with any settings or configuration directly within our plugins. All events, by default, should be open and accessible to all traffic on your site.

As a first step here, try following our Testing for Conflicts procedures to see if you can find a conflict with another plugin here that can maybe help in getting to the root of the issue here.

Let me know what you find.

Thanks!

[Peter]

Thank you for getting back with me, Josh. I followed the steps for testing if there is a conflict as well as finding the source of the conflict and I’m running into the same problem…if I’m signed in as an admin I can view later months as well as event details no problem but once I sign out and open my site as a regular user it is asking for login info when I try to access the same. Apparently this means I have a theme conflict according to the article you sent. I didn’t have this problem until I upgraded from basic Events Calendar to Events Calendar PRO if that makes any difference in helping to find the solution. Thank you again for your time and assistance!

[Josh]

Hey Peter,

Thanks for following up here.

I took a look at your site and see the issue here. It looks like the server is restricting access to “admin-ajax.php” file so the calendar isn’t able to complete the loading of the calendar when switching months.

However, the odd thing here is that the core plugin utilizes this same file so I’m curious if the issue still persists when deactivating the PRO plugin now? You mentioned that the issue started with the addition of the PRO plugin but I wonder if something else changed on your hosting side around the same time as the update?

Thanks!

[Peter]

Thanks again! I tried deactivating the PRO plugin to no avail. Still requesting authentication so that answers the question if it had anything to do with the upgrade. Any suggestions as to what I can do to fix this?

[Josh]

Hey Peter,

Thanks for testing that!

I would suggest reaching out to your hosting provider to see if they can help you out here. Let them know that front-end requests in WordPress for “admin-ajax.php” file are being blocked and requiring authentication. It may help to attach a screenshot of the actual authentication request there and they can help to get that sorted out for you.

Thanks!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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