Attendees numbers not displayed on Events page and export CSV gives warnings

[eshoshani72]

Since upgrading to the new version of the Event Calendar Pro and Tickets Plus we have had many anomolies on the Events dashboard. Things were working fine before we upgraded your plugins earlier this week.

1) Even though we have attendees, the events page summary show 0 attendees for each of our events (see screen shot)

2) On all event pages that have inventory limits, a red exclamation mark appears next to the available inventory remaining in the Tickets portion of the Events dashboard (see attached screen shot). When you hover over the red exclamation mark it read that one should adjust the ticket stock in woo commerce because the number of completed orders doesn’t march the number of attendees??

3) when we export the CSV file of attendees for a particular event we get the following warnings on the top of the spreadsheet

<br />
<b>Warning</b>: call_user_func_array() expects parameter 1 to be a valid callback, class ‘tribe_events_page_tickets-attendees’ not found in <b>/home/pearlofburgandy/events.pearlofburgundy.com/wp-includes/class-wp-hook.php</b> on line <b>286</b><br />
<br />
<b>Warning</b>: array_map(): Argument #2 should be an array in <b>/home/pearlofburgandy/events.pearlofburgundy.com/wp-content/plugins/event-tickets/src/Tribe/Attendees.php</b> on line <b>469</b><br />
<br />
<b>Warning</b>: array_diff_key(): Argument #1 is not an array in <b>/home/pearlofburgandy/events.pearlofburgundy.com/wp-content/plugins/event-tickets/src/Tribe/Attendees.php</b> on line <b>482</b><br />

4) Also our site is running very slow just like others have reported below since we updated your plugins. Have you been able to track down the issue with this?

• This topic was modified 8 years, 4 months ago by eshoshani72.

[Jaime Marchwinski]

Hi Eli,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing these issues on your site as a result of updating your plugins.

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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