Attendees can still register after tickets are closed

[Mary]

Hi,
I have several events with tickets. I put in the date and time in the tickets to close and I have people that have registered for the ticket after it has closed.
I close the ticket and I check the event and there is no ticket listed to buy, but these people have shown me their email receipt for the ticket and they tell me they registered after I closed the ticket – and they are not on the attendee list.
I have searched Help and do not find anything like this. Thanks in advance for your help.
Mary B.

[Jaime Marchwinski]

Hi Mary,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Does this occur on all of your events? Can you provide me with a screenshot of how your event and ticket are set up on the backend of your site, on the Edit Event page?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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