Attendee List Empty

[Lori]

I have tickets purchased for an event and they show up on the Orders page but the Attendees list is empty. I am using Event Ticket Plus Version 4.4.2 and WooCommerce Version 3.1.2. Suggestions?

[Jennifer]

Hi Lori,

Thanks for reaching out!

First, could you try updating to the current versions of the plugins (The Events Calendar: 4.5.12.2, Event Tickets Plus: 4.5.4) and see if you can see the attendees? If you don’t see prompts to update in the Plugins section of your Dashboard, you can do so manually by following these instructions.

If not, the next step would be to test for conflicts with your theme and other plugins. If you prefer to do this in a testing environment, WP Staging will let you create a quick copy of your live site that you can use for testing.

Let me know how it goes!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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