Attendee Information Not Saved at Checkout

[Bryan]

Just wanted to report that I was able to find success as recommended by Andras in this support ticket (https://theeventscalendar.com/support/forums/topic/custom-field-values-for-attendees-not-saved-to-cart/).

Clearing the checkboxes for “immediate” and “pending” options and only using the “processing”, “on-hold” or “completed” options fixed the issue of attendee data not being saved following user checkout.

Hope this helps!

========================
PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/custom-field-values-for-attendees-not-saved-to-cart/

[Bryan]

Fixed temporarily with suggested fix. Waiting on a more permanent fix.

[George]

Thanks for noting that the fix there works well — this is a bug we’re actively investigating, and I will post updates about that bug to this thread as we learn more.

Stay tuned!
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts