Attendee Information fields not shown on purchase

[Eric Price]

Our client has an event setup with a fieldset of 3 Attendee Information fields.

This information isn’t asked for during purchase anywhere. Once the tickets have been purchased however a user can click to view their tickets and enter it there but they won’t know to do this. How do we get these questions to show up during the purchase process?

You “Collecting attendee information” doc says “your attendees will be asked to fill them out for each ticket they purchase.”

[Nico]

Hi there Eric,

Thanks so much for getting in touch with us!

Attendee information fields should show up in the tickets form (one set of fields per ticket), just like this:

If you are not seeing the fields in the ticket form as shown, please follow the steps described in our Testing for conflicts guide. This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Also, can you please send me a link to an event with tickets that have attendee fields?

Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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