Attendee Information – cant add fields

[Mary-Anne]

Hi there
When i try click the name, or the + sign, I get no result and cannot add additional fields for Attendee Information

Any ideas?

[Geoff B.]

Good afternoon Mary-Anne and welcome back!

Thank you for reaching out to us.

We are sorry to hear that you cannot seem to add additional fields to capture attendee information on your site.
I would love to help you with this topic.

It sounds like there might be some Javascript related issue that prevents these fields from being added properly.

The first thing I would recommend is to take a look at the console using Google Chrome’s developer tools while in the Edit Event screen to see if there is not an error message at play.

The next thing I would suggest is to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

[Mary-Anne]

Hey Geoff

No luck I am afraid

Have deactivated all plugins with no effect.

Also looked in developer tools see screen grab

Any further thoughts?

[Geoff B.]

Good afternoon Mary-Anne,

Thank you for testing this a bit further.

I did a bit of extra research and it turns out there is a compatibility issue with the latest version of the Jupiter theme.

Since we first talked, I have found 2 other of our customers with a similar issue:

1. https://theeventscalendar.com/support/forums/topic/attendee-information-options-buttonsfields-not-responding/
2. https://theeventscalendar.com/support/forums/topic/ticket-fieldset-2/

It is hard to pinpoint exactly where the conflict happens, but by manually dequeueing some of the JavaScript related includes found in the Jupiter theme, the problem disappeared.

So at this point, it looks like this is a question for the theme author. As a side note, you might want to try to downgrade the Jupiter theme to its previous version. I have a hunch that this might help.

I wish I had a better answer for you, but for now it’s the best one I have.

Have a good week-end,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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