Attendee info is different for different events using same ticket fieldset

[Derek]

The organizer of these events are trying to get all the events into one spreadsheet but even though the ticket fieldset is the same of the three events one of them has is coming in a different order as well as having headers that differ.

See spreadsheet headers examples 1 and 2. Where example 1 is the set for two events and sample 2 is the one that is different.

See also Image 1 showing two of the fieldsets and how they match and have the correct labels but in example 1 spreadsheet the label is not what is in the spreadsheet.

Not sure where this is getting set and how I can change it. I would appreciate it if you can assist.

[Jaime Marchwinski]

Hi Derek,

Thanks so much for reaching out!

I see what you mean here, can you take a screenshot of the other part of those tickets as well?  Above where the ticket field sets are?

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Derek]

Jamie,

I’m afraid that your request is not doable. I understand that all troubleshooting for WP plugins goes to disabling plugins as a process of elimination.

However in this case I think that is a very intrusive and disruptive method to begin to address this issue.

If things were flat out not working then I might see the point. However things are working they are just being ordered in a way that I can’t understand where the underlying ordering is occurring. We do not have a staging environment currently and we have a plethora of plugins so this process would be many days of testing.

I can send you the screen shots you requested but if the disabling of plugins is all that you can come up with as a starting point then we might as well close this issue as unresolved and I’ll assist the end user with getting the spreadsheet from the different events formatted the same. In the end that would be infinitely less labor intensive than what you’re suggesting.

If there is another level in your team you’d like to escalate this issue to I’d be open to that as well.

[Jaime Marchwinski]

Hi Derek,

Thanks for your feedback.

Another option would be for you to install the third-party plugin, Health Check, which can mimic a bare WordPress install while your site visitors still see your site the way that it normally appears.

This is just to rule out a conflict somewhere, and I’d like to be thorough and make sure that we address any potential issue.

I will also try to replicate this issue on my own test site once I have those screenshots from you.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Derek]

Jaime,

Looking at this issue closer, in attempting to manually format the export, I think I now understand one of the reasons this is occurring.

The exports in question are for events that have both a youth and a mentor ticket.

Both of these have some common elements in the field set but many that are not shared.

It may be beyond the scope of Events Attendee Field Sets to gracefully handle this. That is why for two of the events the export presents the columns one way and in another it presents it another. And I suspect this is for no other reason than the ordering of the two types of attendees.

Below are screen shots of the Tickets for the 3 events. The one on top(Auto Maintenance) has the Mentor ticket first and when exporting the name field which is labeled First Name etc. comes ahead of Student’s Name unlike the other events below where the Mentor ticket is below.

Lesson Learned for next year.

Would you or your team know which table(/s) Events stores this information?

I may try do a manually query if possible.

[cid:[email protected]]

[cid:[email protected]]

[cid:[email protected]]

[Derek]

Resending with image attached.

[Derek]

Not sure how I can send the picture illustrating the order of the event tickets. I originally sent the picture pasted into an email, then as an attachment. I don’t see any function in the portal that would allow me to upload.

[Derek]

I now see that I can rearrange the order of the Mentor and Student Tickets by Drag and Drop and updating.

Now all the exports are coming out in the same format.

This issue is resolved.

[Jaime Marchwinski]

Glad you were able to figure things out, you are welcome back in our support forums any time!

Since you marked your answer as the Correct Answer, I am going to close this thread.

Have a great week!

[Author]

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