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https://theeventscalendar.com/knowledgebase/collecting-attendee-information/
I have gone through the above process to add fields to my event. The fields do not show up at all. How can this be resolved? Thank you!
Howdy David,
I would love to help you with this.
I wonder if this might relate to your theme. Some themes were designed for an older version of The Events Calendar before Attendee Fields were a feature, and need to be updated to support this. Could you try temporarily switching to Twenty Sixteen theme and seeing if the fields popup?
- If they do popup, are there any updates available for your theme? If not you might need to contact the theme author and inquire about when those updates will be available.
- If the fields are still missing in Twenty Sixteen, could you link me to one of the events where you have added these fields, and yet they are missing? Would you mind also grabbing your system information and pasting it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public.
Cheers!
– Brook
I can understand that. It might be necessary to do a conflict test but I’ll definitely take a look first and see if anything stands out. Can you once again try adding attendee info to a specific ticket on your site, and then link me to the event that has the info in place and let me know the name of the ticket which requests attendee info? From there I can investigate a bit further.
Would you mind also grabbing your system information and pasting it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box.
Cheers!
– Brook
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