Attendee details not being captured

[Derek]

I’m using Event Tickets Plus. As of a few days ago, no attendee details have been appearing in the attendee list. This had not been a problem before around noon on Friday.

What could be causing the attendee details to be lost, and is there any way to retrieve them?

[Victor]

Hi Derek!

Thanks for reaching out to us! 🙂

I am really sorry you are experiencing this issue. Could you please share your system information with us by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Also, could you tell us who your hosting provider is?

This had not been a problem before around noon on Friday.

Did you make any changes to your site at that time? or did you notice any other change at all? This is a strange issue so please give us as much detail as possible, so we can cover as many possibilities as we can.

Also, let me know if you have any other questions.

Thanks!

Victor

[Derek]

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[Victor]

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[Derek]

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[Victor]

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[Derek]

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[Victor]

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[Nico]

Hi there!

Just wanted to share with you that maintenance release 4.4.5 of our plugins is out, which includes a fix for this issue 🙂

Find out more about the release → https://theeventscalendar.com/maintenance-release-events-calendar-4-4-5-event-tickets-4-4-5-premium-add-ons/

Please update the plugins and let us know if the fix works for your site,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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