An error occurred while updating The Events Calendar PRO: Download failed.

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Home › Forums › Calendar Products › Events Calendar PRO › An error occurred while updating The Events Calendar PRO: Download failed.

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  • January 4, 2018 at 5:05 pm #1418444
    Steve
    Participant

    New error in latest round of updates from the wp admin–

    An error occurred while updating The Events Calendar PRO: Download failed. cURL error 61: Unrecognized content encoding type. libcurl understands deflate, gzip content encodings.

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    PLEASE LEAVE FOR SUPPORT
    Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/new-update-failing/

    January 4, 2018 at 6:04 pm #1418480
    Crisoforo
    Keymaster

    Hi Steve!

    Thanks for taking your time to report this. At the moment this issue has been added into our backlog in order to fin a solution for this one, for now you can use our manual update process and we have a detailed guide that you can follow along.

    I’m really sorry for this inconvenience and we appreciate your patience in the meantime.

    Please let me know if you have any other questions about this or if there is anything else I can do for you.

    Thanks,
    Crisoforo

    January 9, 2018 at 3:52 am #1421148
    Patricia
    Member

    This reply is private.

    January 9, 2018 at 5:26 pm #1421990
    Steve
    Participant

    Current PHP version: 5.6.32
    Your server’s PHP cURL version information and features:
    cURL version: 7.57.0
    Host: x86_64-redhat-linux-gnu
    IPv6 support: yes
    Kerberos V4 support: no
    SSL support: yes
    SSL version: OpenSSL/1.0.2m
    libz HTTP deflate support: yes
    libz version: 1.2.3
    Protocols: dict, file, ftp, ftps, gopher, http, https, imap, imaps, ldap, ldaps, pop3, pop3s, rtsp, scp, sftp, smb, smbs, smtp, smtps, telnet, tftp

    January 10, 2018 at 10:23 am #1422709
    Patricia
    Member

    Hi Steve,

    Thanks for your confirmation! You can uninstall the cURL Options plugin now. Our team is actively working to solve the problem: we will contact you as soon as a solution is available.

    If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

    Cheers,

    Patricia

    January 26, 2018 at 5:41 am #1436901
    Nico
    Member

    Hey,

    Good news! We have fixed this issue in our plugin updates server. No software update is required for the fix to be applied, plugin updates should just work fine now 🙂

    Please let us know if there’s anything else we can do to help,
    Best,
    Nico

    February 17, 2018 at 8:35 am #1456258
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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