All events rsvp "not available"

[Greg Perham]

After the latest update, all tickets under RSVP are shown as “Not available”! How do I revert to the previous version until this is fixed?

[Jaime Marchwinski]

Hi Greg,

Thanks for reaching out!

I’m sorry to hear that you are running into this issue since the update!  Would you mind sharing a link to an event where you are seeing this issue, so that I can look into it?

For your reference, you can download previous versions of our plugins on your My Account page.

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Greg Perham]

Fortunately, I was able to resolve it just by editing each ticket and re-saving.

[Jaime Marchwinski]

Glad you were able to resolve your issue, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great week!

[Author]

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