Aggregator – valid license key but not saving it

[Kathy McClure]

I just purchased the Event Aggregator and it’s accepting the license key but not saving it. So If I go to import it just asks me to purchase the Aggregator. It doesn’t let me import from Facebook etc., only CSV.

After I enter my license key is says it is valid and gives me the expiration date, but then if I go to another settings tab and come back, it doesn’t show anything, like it didn’t save it. And of course the Facebook and iCal options are greyed out if I try to do an import.

I have checked for updates, and so on. I’m running the Brunch Pro theme.

[Patricia]

Hey Kathy,

Thanks for contacting us!

We are very sorry about this issue you are experiencing. Can you please let us know if this issue persists even after including your Event Agreggator license on Events -> Settings -> Licenses and pressing the “Save Changes” button in the end of that page?

If the issue persists, can you please share your system information with us so we can further investigate your case?

Regards,

Patricia

[Kathy McClure]

Its working now! Maybe I just had to wait a little—I was trying to use the aggrevator plugin just after I added the license key. Now a day later it works.

[Patricia]

Hey Kathy!

Good to know that everything is working as expected now. Let us know if you need anything else and have a great day! 🙂

Regards,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts