Aggregator stopped working

[BJ Kirkpatrick]

I purchased the Facebook Events upgrade in Oct 2016 which was transferred over to Aggregator. Today, it shows Buy Aggregator in the drop down list when I tried to import a single event from Facebook. My license key in my account shows Aggregator expires in Oct 2017. In the settings on my website the expiration date shows 1-10-2017. I cannot import anything at this time. Whats up with this?

[Hunter]

Hello, BJ!

Thank you for being thorough in your initial post and sorry to hear you’re experiencing this issue. Before we proceed, can you please review our Testing for conflicts guide and reply back with what you learn?

I’d also like for you to review our Finding and inputting your license key Knowledgebase article to make sure everything is set up properly.

I look forward to your response and have an excellent rest of your day. Cheers!

[BJ Kirkpatrick]

Hunter,

I switched to the WP 2014 theme and that wasn’t the problem. I reentered
the license keys and that didn’t solve it either. I removed all plugins
and tested the Aggregator again, still get the Buy Aggregator option and no
access to Facebook or other event sources. I even tried to .As you can see
from the screenshot below, the valid key expires on 2107-10-01 and it

[Hunter]

Thank you for the update,

Can you confirm you’ve tested the issue while the default Twenty Seventeen theme and only The Events Calendar are activated? The screenshot you mentioned doesn’t appear to have come through. Can you try sending it again? Thanks again and have a good afternoon.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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