After update plugin, Installing the plugin failed

[Tommy Andersen]

Retrieving installation package from https://downloads.wordpress.org/plugin/the-events-calendar.3.12.6.zip…

Extracts the package …

Installing plugins …

The destination folder already exists. /customers/5/0/3/bogensecykelklub.dk/httpd.www/wp-content/plugins/the-events-calendar/

Installing the plugin failed.

Back to the plug-in installation

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

If you have purchased a plugin from us, please login and post in the premium forums for that plugin and we can help you out there:

https://theeventscalendar.com/support/forums/

Thanks again!

[kjoboyle]

So…same thing happend to me just now.

What is going on here? I am/was a very recent paying subscriber….have the most recent version, this should just update and it’s insane that it doesn’t.

[Brian]

Hi,

Sorry for the issues. You cannot write over a plugin directory that exists in WordPress.

You first have to delete it and then reload it, follow these steps to do that:

https://theeventscalendar.com/knowledgebase/manual-updates/

[Author]

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