Adobe Acrobat Pro

[Mike]

Hi There, When I download a PDF ticket and open it in Acrobat Pro I just see a grey box and no ticket information. However opening it in Preview (Mac) it shows the ticket contents fine.

[Caroline]

Hi Mike,

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. It sounds like you may be using one of our optional plugin extensions to provide this PDF ticket functionality:

https://theeventscalendar.com/extensions/view-print-download-pdf-tickets/

Would you mind taking a moment to open a new thread with the details of your issue over in our Extensions forum? (We recommend taking the time to read the sticky post at the top of the forum before submitting your new post, as it contains important information for our extensions users!) One of our support team members will be over to assist as soon as possible! 🙂

Thanks again, and we’ll see you there!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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