Additional field info to show on WC Processing Order customer/admin emails

[David Fernando]

Hello,

Can we say that we really do love The Events Calendar plugin and all that it offers.

We’re using The Events Calendar, along with The Events Tickets (both pro and plus) to power a businesses website whose practices involve laying on courses.

We’re having to capture information (such as attendee name, email, telephone…etc) at the ticket stage of the purchasing, and we’ve done this using the additional field functionality.

How can we get this user generated information (via the additional ticket fields) appear in the WooCommerce processing order emails and customer confirmation emails?

We’ve tried following the documentation seen in this thread, but this data still wouldn’t appear on the emails. https://theeventscalendar.com/support/forums/topic/adding-attendee-data-to-woocommerce-email-confirmation/

Any help and advice would be gratefully received. We’re using the Avada theme.

Many thanks in advance!

[Geoff B.]

Good evening David and welcome to the Events Calendar Support forum!

Thank you for reaching out to us and for your great words.
I would love to help you with this topic.

I believe you will love our free extensions. More specifically, check out:

1. https://theeventscalendar.com/extensions/add-event-and-attendee-information-to-woocommerce-order-details/
2. https://theeventscalendar.com/extensions/view-print-download-pdf-tickets/
3. https://theeventscalendar.com/extensions/include-attendee-phone-number-in-the-event-attendee-report/

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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