ADDITIONAL ATTENDEE INFORMATION

[daviddweb]

hi,

ADDITIONAL ATTENDEE INFORMATION Not appear in Attendee list and not in email.
The fields are in Hebrew
I realized that there might be a problem with it
I will be happy to resolve this problem
Would appreciate help

Attached screenshots

Thanks
david

[Brook]

Howdy David,

I would love to help you with this.

Our plugin does not yet include that info in either of those screens. The only way to view the info is either to export it or click on an order. We are definitely looking into including it in more places though based on feedback. Checkout this feature request that seems rather relevant to your needs: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/14942232-allow-the-option-to-add-attendee-information-to-th

Does that make sense and answer your question?

Cheers!

– Brook

[daviddweb]

hi,

Yeah it seems relevant and absolutely necessary thing
You write on your site that this data can be seen here …
https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

“With Event Tickets Plus 4.1+, you can have your attendees fill out additional attendee information forms whenever they buy a ticket or RSVP to an event. If you have added attendee information to any of your events tickets, you can find the data for each attendee by clicking the View Details link on the Attendee list.”

So do not understand why I can not see?

[Brook]

Howdy Again,

“With Event Tickets Plus 4.1+, you can have your attendees fill out additional attendee information forms whenever they buy a ticket or RSVP to an event. If you have added attendee information to any of your events tickets, you can find the data for each attendee by clicking the View Details link on the Attendee list.”

It is referring to the same thing I was when I said you need to click on it to show the details.

I am sorry, I misunderstood your initial request. I thought you were hoping to add the info as a column to that table rather than needing to click on it. I now see that the View Details link was not actually showing you the details, hence your question.

Did you recently change the labels on your Attendee Meta? If you edit the label unfortunately this hides all previously input attendee meta. And since the meta is hidden clicking View Details shows nothing. This is a bug, and one we plan to fix. Until it’s fixed though I would recommend changing your label back to the original, this will cause the old meta to appear when you click View Details.  Does this sound like the problem?

If you do not recall changing any field names/labels, then could you try adding a new field and doing a test order in which you fill it out. Does this new field appear when you click View Details on the test order?

Cheers!

– Brook

[daviddweb]

hi,

What is meant by..
change the labels on your Attendee Meta
?
Where to change it?

thanks

[daviddweb]

This reply is private.

• This reply was modified 9 years, 10 months ago by daviddweb.

[Brook]

This reply is private.

[daviddweb]

This reply is private.

[Brook]

I retested the issue and I am seeing the same thing now, Hebrew fields are hidden on the attendee page. It is very strange it was working for me before. Thanks for convincing me to try again!

I just crafted a fix for this: tribe-snippet-fix-rtl That is a mini plugin you can download and activate on your calendar called “The Events Calendar: RTL Fixes” . Once activated the admin area should start working as you expect. Does it?

Cheers!

– Brook

[daviddweb]

hi,
wonderful!
Now I see the details
But still they did not appear if I email the list…See attachment..

Can you fix it?

Thanks

[Brook]

Ahh yes, that makes sense. I was worried other areas would be broken as well. This is actually probably broken in every area that display the attendee meta. Earlier today I filed a bug report on this so our developers can investigate and build a fix into a future version of our plugin. Unfortunately the other areas can not be fixed with a miniplugin like the above. 🙁 We will have to wait on our developers to fix this.

I have added your topic to the bug report, so you will get notified here as soon as a new release with a fix is ready.

Does that answer all of your questions for now?

Cheers!

– Brook

[daviddweb]

Yes thank you
Waiting for developments..

[daviddweb]

Hello again
also if i export to excel file
The fields are in gibberish
See attachment..

[Brook]

Thanks for your understanding!

also if i export to excel file
The fields are in gibberish
See attachment..

That is basically a bug in Excel. You have to run through a few extra steps in Excel to work around this. If you do those steps it should import properly. Did that work?

• Brook

[daviddweb]

ok
the import to excel is good
so..
still

ADDITIONAL ATTENDEE INFORMATION Not appear
in email and in export

thanks

[Author]

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