Adding tickets fails when WMPL is active

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  • January 14, 2015 at 5:51 am #932577
    Pragmatic
    Participant

    Hi

    I have a site set up with your plugins, WooCommerce and WPML. When all three are active any new tickets added are not displayed in the product admin page (the behaviour is exactly as the screengrabs in this forum entry: https://theeventscalendar.com/support/forums/topic/tickets-not-showing-in-my-new-events-managed-to-get-it-on-1-event-only/#post-930054). The WooProducts (tickets) do not show up.

    If I disable and re-enable the WMPL plugin then the tickets appear.

    January 14, 2015 at 8:13 am #932739
    Geoff
    Member

    Hi there, David! Thanks for getting in touch and sorry you’re hitting some trouble with adding tickets.

    There is a known conflict with WPML that can cause the sort of issue you’re seeing. We’re certainly aware of it and are doing our best to work with the WPML team to find the best solution, which will definitely take some work on both ends.

    I’m sorry I don’t have a concrete solution for you here, but I hope this at least sheds some light on the issue.

    Cheers!
    Geoff

    January 20, 2015 at 9:22 am #935267
    Geoff
    Member

    Hey there, David! Just checking in to see if you had any follow-up questions on this one–please let me know. 🙂

    Cheers!
    Geoff

    January 21, 2015 at 12:56 am #935540
    Pragmatic
    Participant

    Hi Geoff

    I would be good to know if there is a timeframe associated with the fix?

    January 21, 2015 at 6:42 am #935619
    Jos Blokdijk
    Participant

    Hi, i’m experiencing the same problem. My work-around at this moment is the following:

    i create my new events with the tickets (which are saved, but do not show at that moment), i safe/publish the event, disable the WPML plugins and re-enable them and voila…. the tickets are there… very strange, but it works.

    I hope this can be solved.

    Best regards, Jos

    January 21, 2015 at 8:19 pm #936014
    Geoff
    Member

    Hi there, David! We’ll be working with the fine folks over at WPML on this, but unfortunately, I don’t have a timeframe for when that will be addressed. I have added this thread to our system so that we can try to follow up with you directly here when we have more progress to share.

    Thanks for the workaround, Jos! I hadn’t seen that before and it’s good to know that is a possibility. We appreciate you sharing. 🙂

    I’m going to go ahead and close this thread for now, but please feel free to start a new one if anything else comes up and we’d be happy to help.

    Cheers!
    Geoff

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