Adding License Key

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  • March 13, 2015 at 11:48 am #948221
    point2point
    Participant

    I’m not seeing the license key tab in the Events Calender settings, do I have to purchase Events Calender Pro to use the add on?

    March 13, 2015 at 3:46 pm #948256
    Barry
    Member

    Hi – sorry to hear you are experiencing difficulties.

    If your copies of our plugins are all up-to-date you should certainly be able to enter the license within the Events → Settings → Licenses screen – though there are exceptions to this, such as if you are running them within a multisite network.

    Is that a possibility here?

    March 16, 2015 at 9:29 am #948590
    point2point
    Participant

    Hi there,

    Thanks for the response, can you tell me what some other exceptions are that may be causing this? We’re not running them within a multisite network. Here is a screenshot of what we’re seeing under settings: http://www.screencast.com/t/eqHQsrft8dyy

    Thanks,

    March 16, 2015 at 6:47 pm #948755
    Barry
    Member

    Would it be possible to see a further screenshot or two of your plugin admin screen, showing me the top of the screen (in case there are any warnings/notices) plus the entries for our plugins themselves?

    Based on the information you provided when you opened this topic it also looks like you haven’t yet had a chance to run through our standard troubleshooting steps – could I ask you to give those a try? In some cases, other plugins or even your theme may ship with a component called PUE which can cause problems with our own licensing implementation.

    Let me know how you get on 🙂

    March 18, 2015 at 9:47 am #949157
    point2point
    Participant

    Hi,
    Thanks again for your help. I did try deactivating all the other plugins and switching the theme, but no luck. Here is the larger screenshot that you asked to see: https://www.uploady.com/download/Z5Kwz1Gu~mJ/uY81Hs1hvWcXhFFb .

    March 18, 2015 at 11:55 am #949194
    Barry
    Member

    I’m afraid I only see an “Unexpected Error” message when I try to view that link.

    March 19, 2015 at 10:45 am #949420
    point2point
    Participant

    Ii’m sorry, here is a different link: http://www.screencast.com/t/rnnu18x4

    March 19, 2015 at 10:52 am #949425
    Barry
    Member

    Thanks!

    So unless I’m missing something, neither of the plugins you purchased from us (Eventbrite and WooCommerce Tickets) are listed there. Are you certain you installed them/uploaded them correctly?

    April 6, 2015 at 7:47 am #953439
    Barry
    Member

    Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks

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