Adding event and date title to cart/checkout and booking confirmation email

[Erick]

Hello there,

The very last snippet in this thread: https://theeventscalendar.com/support/forums/topic/adding-event-and-date-title-to-cartcheckout-and-booking-confirmation-email/

helped me in doing what I wanted BUT for events that are recurring, I am getting the date that the event was created and not the actual date of the event on the cart page.

I am having the same issue with these recurring events where the email confirmation that is sent is not the correct date. Instead, like my issue above, the date that is shown in the emails is the date the recurring event was created.

I would really like some guidance on both of these issues.

Thanks,
Marty

[Hunter]

Hey Marty,

Sorry to see you’re having troubles. Can you send a screenshot of the ‘Time & Date’ section of a recurring event you’re experiencing this behavior on? Please include your System Information as a private reply.

Lastly, you say multiple times:

I am getting the date that the event was created and not the actual date of the event

Is the event you’re getting the date the event was published or the first date in a series of recurring events. Thanks and please keep me updated. Cheers!

[Erick]

Hello,

The first screen shot is the page of the actual event with the time and date of that event to the right. The second is the page of the cart after adding the event. The time is correct but the date in the cart is not. It is the date when I published the recurring events to repeat.

• This reply was modified 9 years, 1 month ago by Erick.
• This reply was modified 9 years, 1 month ago by Erick.

[Erick]

First Photo – Cart Photo

• This reply was modified 9 years, 1 month ago by Erick.

[Erick]

This reply is private.

[Hunter]

Hey Martin,

Thanks for the reply and including the System Information. Forgive me for not realizing the situation sooner, but unfortunately Event Tickets/Event Tickets Plus and the PRO Recurring Events feature are not fully compatible yet. I’m not able to provide much support in this instance seeing it’s not a fully-supported feature yet.

Sorry I don’t have a better answer for you at this time, but keep an eye on our Release Notes and the plugin changelogs for more info. Cheers!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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