adding address information to ticket email

[Kate]

Hi,

I have just noticed that the ticket email that is sent upon order confirmation does not include the full venue address. Can you advise how to include this thanks.
Kate

[Andras]

Hello Kate,

I’m sorry you are experiencing this issue. Let me try to help you with this.

To be able to help you, I would like to ask you for a couple of things as a start:

1. Could you please share your system information with me in a private reply?
Here’s a handy guide how you can do that:
https://theeventscalendar.com/knowledgebase/sharing-sys-info/

2. What info would you like to have on the ticket?

3. Could you please send me screenshots of the a) venue setup; b) the ticket.

Once I have these I will be able to help you out.

Cheers,
Andras

[Kate]

This reply is private.

[Kate]

This reply is private.

[Kate]

ooo… but I have just realised… that my first line dropped out of my venue… I think it may have been when I was copying information…. so I am
1. Not sure whether the first line would have displayed or not
2. Would need the postcode (zip) anyway)

So, What I want to display is data:
Address (Line one)
City
State
Postal code

Thanks in advance.

[Andras]

Hi Kate,

That’s curious. By default the address should be included in the email with the ticket:
https://theeventscalendar.com/content/uploads/2015/12/Screen-Shot-2015-12-02-at-12.59.45-PM.png

If there is extra info you would like to add, then you need to do some customization.
As a start I recommend you to look at our themer’s guide:
https://theeventscalendar.com/knowledgebase/themers-guide/

and our template overview:
https://theeventscalendar.com/knowledgebase/template-overview/

This should get you started. Please let me know if you need any further help.

Cheers,
Andras

[Kate]

Hi Andras, In your example (first link) the zip code is not shown, I personally think this is quite an important piece of info…. is it not? I will try and figure out how to add it myself but I think it should be part of a std ticket.

[Andras]

Hi Kate,

Thanks for getting back to me on that. You are right, it doesn’t show the zip code.

I will definitely forward your suggestion to the development team, so it might be fixed in a future release.

Let me know how far you get.

Cheers,
Andras

[Andras]

Hi Kate,

Here’s another piece of info that should elp. You can get the zip with the tribe_get_zip function call.
https://theeventscalendar.com/function/tribe_get_zip/

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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