Adding a new ticket order manually (through wooCommerce)

[infamia]

Hey everyone
I see that we should now be able to add ticket orders manually through the WooCommerce options. (see: https://theeventscalendar.com/support/forums/topic/wootickets-sales-at-the-door/ ).

The problem I have is that when I do so, the available tickets does not decrease. Instead, the # of attendees goes up, but so does the number of available tickets for the event.

For example, I’ve an event “Event A”. Capacity for the event is 18 people. So far 6 people have bought online, so I have 12 tickets available. The Attendee list says “Sold 6 of 18”. Now someone calls in and wants to buy 2 tickets. I add them manually through WooCommerce. Everything works well, except that the Attendee list now says “Sold 8 of 20”!. The number of tickets sold is accurate, but now it increased the capacity of the event!

Help?
mickey

[Barry]

Hi Mickey,

This is a facet of the manual ordering process in WooCommerce – it’s apparently a design feature and isn’t I’m afraid something that is in our realm of influence, as it were.

You could definitely approach the WooThemes support crew (since WooCommerce itself is their product rather than ours) and they might be able to fix you up with a workaround of some kind?

[Kelly]

Hi, infamia. It looks like Barry got you what you needed to figure this out.

Please feel free to start a new topic if you need more assistance.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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