"Add to cart" button doesn't work

[Peter]

Hi there,

I’ve just purchased the Wootickets plugin and try to set it up properly.

1) I created a test event with the tickets but when i try to add tickets to the cart it doesn’t work. I click on “Add to cart” and get redirected to an empty cart.
2) I don’t have a quantity field. How do i add it? see a screenshot: http://snag.gy/0W9IO.jpg

PS I use Woocommerce to sell other stuff, not only tickets so can it be a conflict?

Any help is much appreciated.
Thank you!

[Geoff]

Hey there, Peter! thanks for getting in touch and sorry for the issue here. Let’s see if we can pin down what’s happening together. 🙂

First off, I want to make sure you are using the latest version of all the plugins. Are you currently using The Events Calendar 3.9.1, WooTickets 3.9.2 and WooCommerce 2.3.5?

Secondly, I think your question about a possible conflict is totally valid. Will you please run through the steps outlined in this guide? Then, let me know if you see a difference when all other plugins are deactivated and a default WordPress theme are active.

Let’s start there and see what we find before getting any deeper.

Cheers!
Geoff

[Peter]

Hi Geoff,

I found the problem. The code that shows the quantity was commented out in Woocommerce plugin:
/wp-content/plugins/woocommerce/templates/global/quantity-input.php

So now everything works smooth.

Thank your for your time.

[Geoff]

Awesome, nice work! Thanks for following up and sharing your solution.

I’ll go ahead and close this thread, but please feel free to hit us up if any other questions pop up and we’d be happy to help. 🙂

Cheers!
Geoff

[Author]

Posts